During that time, Bank of America was the only corporation to acknowledge October as National Disability Awareness Month on the company’s homepage of its Website. In collaboration with Joseph Craig, then-Senior Vice President of Nielsen National Research Group independent (NRGi), as part of EIN SOF/NRGi’s Disability Community Market Research Initiative, we conducted focus groups to gain rich qualitative insights into the success of the Bank’s accessible banking products and services.
EIN SOF also guided the VP of Accessible Banking toward engagement with national disability organizations in the form of presentations, strategic alliances and sponsorships.